Please read these Terms and Conditions (“T&C” “Terms”) carefully.
By placing an order with Maya UK Holding Limited trading as Nifeislife.com - on this website (“Website” “Nifeislife” “Our” “Us” “We”) you explicitly and implicitly agree to be bound by the T&C listed below which apply to any purchase made from Nifeislife. If you do not wish to be so bound, please do not use or access our Website and services.
1. AMENDMENT OF THE TERMS
1.1 These Terms are subject to change at our discretion from time to time. It is your responsibility to read and agree with the up to date Terms. If you do not wish to accept the new T&C, you should discontinue the use of the Website and services. If, after amendments have been made to this Contract, the consumer continues to use Nifeislife.com, it indicates your agreement with the New T&C.
2. PURCHASE CONTRACT
2.1 All purchases made on this web site are governed by these T&C at any time although the T&C governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.
3. ORDERING
3.1 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
3.2 There is no minimum spend is but we can introduce it and you can see it at the checkout.
3.3 You must be 18 years old or over and must have completed the registration process in order to participate in our service.
3.4 Only Trade customers can order on our website
3.5 You must be 18 years old or above to order alcoholic drinks. By placing an order you confirm that you are at least 18 years old. You need a license to buy and resell alcohol, accepting this T&Cs you confirm you have one active licence to trade alcohol.
Once the alcoholic drink has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
4. AVAILABILITY OF THE WEBSITE
4.1 Access to the Website may be occasionally restricted to allow for repairs, updates, or maintenance. We will attempt to restore the service as soon as it reasonably can.
5. LIMITATION OF LIABILITY
5.1 To the full extent permitted by the applicable law, by purchasing on Nifeislife.com you agree that we will not be liable to you or any third party for any incidental or consequential damages, or any other indirect, special or punitive damages that arise out of or are related to the Website.
5.2 Any liability arising out of any order or supply of goods will be limited to the price of the goods contained in the particular order.
5.3 Nifeislife.com and its content is provided without warranties nor guarantees. You are the sole responsible for any risk incurred associated with the use of the Internet.
6. INTELLECTUAL PROPERTY
6.1 The information contained in the Website is protected by copyright, trade marks, and other intellectual property rights.
6.2 The Website contains information from third parties, such as the Brands represented, and while we try to ensure that any Product is of the highest quality, reputable, and correct, it cannot accept responsibility if this is not the case. The relevant sources of information are to be consulted and it is your responsibility to further research any information.
7. PRODUCT REPRESENTATION
7.1 All pictures shown are for illustrative purposes only. The packages and labels of the Products may vary.
7.2 We will not consider a product to be ‘not as described’ based on different interpretations of the products’ name and description.
7.3 Products sold on an ‘approximate weight’ basis will not be considered ‘not as described’ if the actual weight differs from the ‘approximate weight’.
7.4 When a specific brand is not mentioned in the name or description of the products, we reserve the right to send the available brand, ensuring it is of comparable quantity, size, quality, and price.
8. DELIVERY
8.1 Nifeislife.com delivers to the UK.
8.2 Deliveries are made either using our refrigerated vans or using a third party delivery Company. The areas and the different prices are marked in our delivery page. We reserve the right to restrict delivery in certain areas and this includes the right to eliminate any area from our delivery schedule altogether
8.3 Our deliveries are made on a shift basis. We reserve the rights to increase or decrease the availability of time slots available.
8.4 Yourself or an authorised person must be present to accept the delivery. However where the customer requests for us, or for us to instruct the courier, to leave the parcel in a specific location, we will comply. In these circumstances we will not accept claims of non-delivery, as the delivery will be considered completed either by our own drivers, or the courier Company.
8.5 If you, or a representative, is not present at the time of delivery, we will attempt to deliver a second time free of charge. If a redelivery is missed, then you will bear the cost of delivery as determined in point 10 of this T&C.
8.6 Should you fail to be present for the delivery and your order contains Made@Nifeislife (ready meal) items, Fresh Meats and Fish, or Bread, we are entitled to charge you for an amount equal to the total of the perishable items contained in your order.
9. AMENDMENT OF ORDERS AND CANCELLATION POLICY
9.1 You can add or remove items, change the address, add delivery instructions, or cancel your order by sending an email to us (wholesale@nifeislife.com) stating the order number.
9.2 Any amendments or cancellation must be requested in accordance with our cut off times which is the day we place the order to our suppliers.
The cut off is Sunday.
Example: You place an order on Thursday Sep 14, the order will be processed with our suppliers on Monday Sep 18, to be delivered on Sep 26th. You have time until Sunday Sep 17 to cancel your order.
10. RETURNS/REFUND
10.1 We only accept returns and issue refunds for products that arrive with clear, identifiable issues such as damaged packaging or items that are past their expiry date.
10.2 If you discover that there's something wrong with the product, such as a fault, damage or it's not as described as per the T&C defined in this agreement, you can request a refund by sending an email to wholesale@nifeislife.com
10.3 At our discretion we will reserve the right to ask for an item to be returned to us at your expense or to collect the item ourselves. Please do not dispose of the product before contacting us. Return and refund requests are evaluated in accordance with these terms and conditions and in accordance with good faith and common sense. Shipping costs for returns for which there was an "order mistake" by the customer, a "change of mind" about the purchase or a return/refund request that cannot be accepted because it is contrary to these T&Cs (and / or good faith and common sense) are usually charged to the customer.
10.4 When you request a refund or a return of an item, we require a photo of the product as received and we reserve the right to deny the refund if it is found that we are not liable for the cost of the item as specified in this T&C agreement. Items must be returned intact and in original condition and packaging.
10.5 In the case of loss or damage of an order or a product, we will issue a refund or a voucher for a maximum amount of the damaged item and the delivery fee of that order.
10.6 If the delivery is delayed by more than 72hrs for reasons other than the ones in this T&C agreement we will issue a refund or a voucher for a maximum of the amount paid for the perishable items in the order.
10.7 If the address selected is incorrect or incomplete, you need to notify us as soon as possible. If the order has already been shipped and there is a change in Delivery area, you are responsible for any additional delivery charges that may incur. or delays occurred In this event, we reserve the right to change the delivery date and/or time-slot.
10.8 If the product purchased on discount had an online label on the product page indicating its expiration date at the time of order, the product cannot be returned and/or refunded. If the customer purchases a product with an online label that indicates an expiration date, and selects a delivery date that is beyond the expiration date of the product, the product cannot be returned and/or refunded
11. PAYMENT
11.1 It is your responsibility to use a valid method of payment and pay the goods ordered in full an on time.
11.2 For orders within Selected London Areas, you can pay with card or cash. Orders Outside the Selected London areas, can only be paid with card payment or bank transfer.
11.3 Payment is processed at the moment of ordering, when you pay by card.
11.4 If you choose to pay by cash to the driver, it is your responsibility to have the total amount ready to give to the driver.
11.5 When you add items to your order, you are impliciting authorising us to proceed with the payment for a maximum of the sum of the retail price of the items added. If payment cannot be processed we will offer alternative payment methods. It is your responsibility to ensure the additional payment can be processed.
11.6 Payment information is handled by a third party Company and is not stored by us. The third party can be changed by us at any time. For more information regarding our current payment partner please visit the website https://stripe.com/en-gb
11.7 If you select bank transfer, your order will be processed only when the payment arrives to our bank account. This can delay the dispatch process.
12. COMPLAINTS
12.1 Any complaints regarding the service offered on the Website will be assessed by our Customer Service. You can find the details on how to reach us on the ‘Contact Us’ page in the Website.
13. OFFERS AND PROMOTIONS
14.1 We have weekly and daily offers and promotions that are only valid for the date specified on the particular offer.
14.2 If there is a countdown to the offer, this is indicative of a prediction. The offer is only valid until stock lasts and will not be applied to orders thereafter.
14.3 Any offers and voucher details are subject to the terms and conditions of the single offer or voucher.
14.4 If an offer is not accepted, please read the terms and conditions of the offer carefully, and contact us immediately. We reserve the right to not apply for the offer when the T&C are not met and any issue is not reported within 24 hours.
14.5 Offers are subject to change without notice. To benefit from an offer we suggest placing an order as soon as possible.
14.6 Free delivery or Discounted delivery offers are subject to our delivery terms as per these T&C and as specified in our Delivery Page (see delivery page).